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Crash Course in Managing People
Author Brian Clegg, Paul Birch
Publisher Kogan Page Limited London
ISBN 9780749438340
Classification Business & Finance > Management & Leadership
Price HK$225.00
 
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Introduction

1 Getting the basics

Managing people?

Leadership

Motivation

Coaching

Interviewing

Getting started

2 Work plan

Introducing the course

Checklist

3 The course

Unit 1: A taster

1.1 Exercise: Understanding your style

1.2 Technique: Culture

1.3 Technique: Creating a team

1.4 Exercise: Becoming a figure-of-eight person

1.5 Exercise: It*s catching

Unit 2: Inspiration

2.1 Technique: Charisma

2.2 Technique: Being an inspiration

2.3 Exercise/Technique: Getting your inspiration

2.4 Technique: Learning to love your business and staff

2.5 Technique: Learning to love your customers and suppliers

Unit 3: Leader as navigator: strategy and direction

3.1 Exercise: Leadership and management

3.2 Exercise/Technique: Vision and mission

3.3 Technique: Strategy

3.4 Exercise/Technique: Setting goals

3.5 Exercise/Technique: Developing a business plan

Unit 4: The murderous meeting

4.1 Exercise/Technique: Meetings and how to chair them

4.2 Exercise/Technique: Meetings and how to develop them

4.3 Exercise/Technique: Meetings and how to kill them

4.4 Exercise: Visible improvement

4.5 Technique: Break time

Unit 5: It*s hard at the top: dealing with stress

5.1 Exercise/Technique: Using stress

5.2 Exercise: Learning to relax

5.3 Technique: Get fit

5.4 Exercise/Technique: Getting beneath anxiety

5.5 Exercise/Technique: Stop and think

Unit 6: Words, words: communicating

6.1 Exercise/Technique: Conversations

6.2 Technique: Networking

6.3 Technique: Publish or be damned

6.4 Exercise: Eye eye

6.5 Exercise: Open questions

Unit 7: Knowledge is power

7.1 Exercise/Technique: Technical competence

7.2 Exercise/Technique: Knowing your competitors and customers

7.3 Technique: Knowing your people

7.4 Technique: Knowing yourself

7.5 Technique: Keeping abreast

Unit 8: Responsibility and influence

8.1 Exercise/Technique: Taking responsibility

8.2 Technique: Teaching responsibility

8.3 Technique: How to be an ideal leader

8.4 Technique: Saying &No*

8.5 Exercise: Two-faced management

Unit 9: Reward and recognition

9.1 Technique: Arrivals

9.2 Technique: Reward

9.3 Technique: Recognition

9.4 Exercise/Technique: Somewhere to go

9.5 Technique: Small gifts and big sums

Unit 10: Injecting energy

10.1 Exercise/Technique: Energy

10.2 Technique: Leading a team over time

10.3 Exercise: Being obsessive

10.4 Technique: Being ubiquitous

10.5 Technique: Warm-ups

Unit 11: Embracing change

11.1 Technique: Creating change

11.2 Technique: Change control

11.3 Technique: Change as motivator

11.4 Exercise/Technique: Motivational marketing

11.5 Exercise/Technique: The hardest cut

Unit 12: Beating the system

12.1 Technique: Destroying the system from the inside

12.2 Exercise/Technique: Bureaucracy and how to develop it

12.3 Exercise/Technique: Bureaucracy and how to kill it

12.4 Exercise/Technique: Making it sane

12.5 Technique: Doing yourself out of a job

Unit 13: Messages: more communicating

13.1 Exercise/Technique: E-motivation

13.2 Exercise: The genuine article

13.3 Technique: Giving feedback

13.4 Exercise: Your body

13.5 Exercise: Non-verbal replies

Unit 14: Delegation and trust

14.1 Technique: Delegation

14.2 Technique: Responsibility

14.3 Technique: Recognized authority

14.4 Exercise: Managing George

14.5 Technique: Backing off

Unit 15: The right person for the right job

15.1 Technique: 360 degree appraisals

15.2 Technique: Appropriate appraisal

15.3 Exercise/Technique: Catch them doing it right

15.4 Exercise: What do they look like?

15.5 Exercise/Technique: Assessing test results

Unit 16: Difficult cases and troublemakers

16.1 Exercise: Daggers drawn

16.2 Technique: Confronting troublemakers

16.3 Exercise: The earnest objector

16.4 Exercise: Playing favourites

16.5 Technique: Reluctance to improve

Unit 17: Putting on a show

17.1 Exercise/Technique: Risk and failure

17.2 Technique: Energy transfer

17.3 Technique: Lasers and dry ice

17.4 Technique: Quality content

17.5 Technique: Spice it up

Unit 18: You can*t motivate

18.1 Technique: Contributors

18.2 Exercise: Do it themselves

18.3 Technique: Perspective shift

18.4 Technique: Personal projects

18.5 Exercise/Technique: Overcoming a lifetime of learning

Unit 19: Training and learning

19.1 Technique: Developing others

19.2 Technique: Train tracks

19.3 Technique: Train strain

19.4 Technique: Knowing what you know

19.5 Technique: Learning and learning styles

Unit 20: The F word

20.1 Exercise/Technique: Portfolio matching

20.2 Technique: The tea bag

20.3 Technique: Celebration time

20.4 Exercise/Technique: The F word

20.5 Exercise: Building relationships

Unit 21: Pitching it right

21.1 Technique: Stretch but don*t stress

21.2 Technique: Being realistic

21.3 Technique: Being unrealistic

21.4 Technique: Establishing pace

21.5 Technique: &I can*t do it*

Unit 22: Coaching in all directions

22.1 Exercise: Coaching outside work

22.2 Technique: Coaching with others

22.3 Exercise/Technique: Coaching your boss

22.4 Technique: Coaching your peers

22.5 Technique: Coaching yourself

Unit 23: Modelling the role

23.1 Exercise/Technique: Watch my feet, not my lips

23.2 Technique: Honesty is the best policy

23.3 Exercise/Technique: Going the extra mile

23.4 Technique: Love

23.5 Technique: Role models

Unit 24: Preparation for interviews

24.1 Exercise/Technique: Understanding the job

24.2 Exerxise/Technique: Sifting application

24.3 Technique: Information checklist

24.4 Technique: Environment checklist

24.5 Selling checklist

Unit 25: Notes and listening

25.1 Technique: Ask them

25.2 Technique: What did I say?

25.3 Technique: Checking for understanding

25.4 Exercise/Technique: Great note taking

25.5 Exercise/Technique: Using silence

Unit 26: Decisions and choices

26.1 Exercise: Decisions, decisions, decisions

26.2 Exercise/Technique: Setting criteria

26.3 Exercise/Technique: Simple option evaluation

26.4 Exercise/Technique: Sophisticated option evaluation

26.5 Technique: Comparing apples and oranges

Unit 27: Coping with time

27.1 Exercise/Technique: Diaries

27.2 Exercise/Technique: Mastering time

27.3 Technique: Marking time

27.4 Exercise: Now is all you can do

27.5 Technique: Quick results

Unit 28: Questions, questions

28.1 Personality and skills

28.2 Business awareness and teamwork

28.3 Leadership and manageability

28.4 Self-starter and creativity

28.5 Shocks and analytical thinking

Unit 29: Removing demotivators

29.1 Exercise: Money, money, money

29.2 Technique: Promises, promises

29.3 Technique: The rumour mill

29.4 Technique: No secrets

29.5 Exercise/Technique: Positive visualization

Unit 30: Subtle inspiration

30.1 Technique: Own pocket

30.2 Technique: Taskforce opportunities

30.3 Exercise/Technique: What*s in it for me?

30.4 Exercise/Technique: Ambience chasers

30.5 Technique: On the up

4 Review

Pulling it together

Collected reading list

Appendix

Techniques with high personal development ratings

Techniques with high leadership ratings

Techniques with high motivation ratings

Techniques with high coaching ratings

Techniques with high interviewing ratings

Techniques with high fun ratings

Index


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